Refund policy
Return & Refund Policy
At Refuge, we want you to be confident in the quality of every product you receive. Because many of our products are made to order specifically for you, all sales are considered final once an order enters production.
30-Day Manufacturer Error Guarantee
If there is an error with your order caused by the manufacturer or fulfillment process, please contact us within 30 days of delivery.
Eligible issues may include:
- Manufacturing defects
- Printing or embroidery errors
- Damaged products
- Incorrect items received
- Other errors caused during production or fulfillment